Customer Care

Since the beginning, Wave2Wave Communications has stood behind its products, committed to providing high quality services at competitive prices, supported by superior customer service. Today, Wave2Wave continues to provide unsurpassed live support from its corporate headquarters, 24 hours a day, seven days a week, every day of the year including holidays. When you call Wave2Wave Communications you are connected with a Wave2Wave employee, in one of the many Wave2Wave facilities.

Over 80% of Wave2Wave callers reach a representative in less than one minute. Wave2Wave firmly believes in making things easy for its customers. Its highly trained agents value your time and your business, so they always work quickly to address any concerns or issues. Friendly and courteous help is always just a toll-free call away.

Wave2Wave's vision is focused on customer excellence and continued growth. Wave2Wave prides itself on offering its customers world-class support, while continually planning for the future. As part of the continued effort to prepare for future growth, Wave2Wave is always building new facilities to support it. For example, a new 24/7 NOC facility is opening soon at a Wave2Wave facility located just outside Boston. This new location will be an additional NOC facility, as the current one will remain in service and based in the corporate headquarters location. This will provide true 24/7 redundant support to Wave2Wave customers.