At Wave2Wave, we are committed to protecting your privacy. Wave2Wave, it’s Affiliates, or our Third Party Providers will NOT SELL, TRADE or GIVE AWAY your personal information to anyone, except those specifically involved in the processing of your Wave2Wave Service Agreement, online payments or requested services. Additionally, we use industry-leading technologies to ensure the SECURITY of the information under our control. Our guidelines for protecting the information you
provide us during a visit to our website appear below.
BY USING THIS SITE, YOU CONSENT TO OUR USING ANY INFORMATION THAT YOU PROVIDE TO USE OR THAT WE COLLECT, IN ACCORDANCE WITH THIS PRIVACY POLICY.
COLLECTION AND USE OF INFORMATION
Personally Identifiable Information
Our site uses registration forms for individuals and businesses to
subscribe to the Wave2Wave newsletter, order services, request
additional information, submit payments online or update customer
account information. To process your specific request, we may collect
your name, mailing address, phone, email address, general company
information, credit information, or service order. Contact and credit
information is required by Wave2Wave to process online payments.
Additionally, financial processing companies will use the credit
information provided to process electronic payments submitted online.
Wave2Wave or our partners may use your contact information to get in
touch with you to process your Service Agreement, confirm services, and
support technical issues. Emails may be sent to you throughout the
installation process to inform you of scheduling and request any
additional information necessary.
As an Wave2Wave customer you will be contacted by your Account
Executive in the process of managing your account, by our Customer
Service department to survey your satisfaction of our service, and, if
you have opted-in to receive such communications, by our Marketing
department to inform you of additional products and services available
and special promotional offers available.
When you use our online referral form to refer a friend to our site, we
record this information for the sole purpose of qualifying future
customer referral credits. Unless otherwise indicated, we will not
contact your referral, unless they visit our website and choose to
opt-in to receive communications from Wave2Wave.
To discontinue receiving any communications you have requested from Wave2Wave, follow the opt-out procedures below.
Anonymous Information
In addition to the collection and use of personally identifiable
information as described above, Wave2Wave also gathers anonymous
information as you browse our website, which may be used by Wave2Wave
or shared by Wave2Wave with third parties. This information does not
personally identify you, but it may be helpful to us for marketing
purposes or for improving the services we offer.
Every computer connected to the Internet is given a domain name and an
IP address. When a visitor requests a page from the Wave2Wave website,
our web servers automatically recognize that visitor’s domain name and
IP address. The domain name and IP address do not reveal personal
information. We use this information to examine our website traffic in
aggregate, and to investigate misuse of the Wave2Wave network, its
users, or to cooperate with law enforcement.
From time-to-time, Wave2Wave or its advertisers may send a “cookie” to
your computer. Cookies are small files that are stored by your web
browser to help a particular system recognize you and the pages you
visited in a website. Our site uses cookies to make your online
experience more convenient. For example, we may use a cookie to store
your account information between sessions. Additionally, we may use
data from cookies for a variety of internal purposes, such as studying
how users navigate our site. Most web browsers automatically accept
cookies, but if you prefer, you can set yours to refuse cookies. Even
without a cookie, you can still use most of the features on our site.
Links to Other Sites
Our site contains links to other sites. Please note that when you click
on one of these links you are leaving the Wave2Wave site and going to
another website. Wave2Wave is not responsible for the privacy practices
or the content of such websites. We encourage you to read the privacy
statements of these linked sites as their privacy policy may differ
from ours.
SHARING OF PERSONALLY IDENTIFIABLE INFORMATION
It is our firm commitment to you that Wave2Wave will not sell, trade or
give away your information to anyone, except those specifically
involved in processing your requests. Additionally, Wave2Wave will
share your information only with the following categories of third
parties:
- Service Providers
Wave2Wave may provide
your information to reputable service providers who provide routine
services that are an essential element of our site. For instance,
Wave2Wave may provide your credit information to an outside service
provider for the secure processing of your online payments.
Additionally, Wave2Wave will contractually require any service provider
to whom information is disclosed to maintain such information in strict
confidence and not use such information for any purpose other than for
the purpose that service provider has been contracted by Wave2Wave.
- Co-Branded Websites/Affiliate Partners
You may have come to our site from one of our affiliate partner
websites or be visiting Wave2Wave through a co-branded website. Our
co-branded websites are clearly identified by both an Wave2Wave and a
partner's logo. As part of these affiliate partnerships, your contact
information and/or demographic information may be provided to the
specific affiliate partner that referred you to our site. Wave2Wave
does not disclose your contact or credit information to any of its
affiliate partners. Wave2Wave is not responsible for the actions of
these affiliate partners, and we encourage you to review the privacy
policy from the affiliate partner that you are visiting our site from
to learn more about what, why and how they collect and use identifiable
information.
- Legal Obligations
Wave2Wave may
release your information when we believe, in good faith, that such
release is reasonably necessary to comply with the law or a valid court
order.
- Company Sale
Wave2Wave reserves
the right to transfer all customer and subscriber information in
connection with the sale of all or part of Wave2Wave’s capital stock or
assets.
SECURITY
All information collected in order to provide you with the services on
our site is securely stored in our databases. The “My Account” section
of our website uses a feature that safeguards information entered by
using Secure Socket Layer (SSL) encrypted servers. SSL codes the
information transferred between you and our server, rendering it
unreadable to anyone trying to intercept the information. Additionally,
access to the information stored on our databases is restricted to
select, authorized Wave2Wave employees.
We are committed to protecting your information and make every attempt
to ensure that the information provided is used only for the purpose of
fulfilling your requests. You should recognize, however, that even with
our best efforts, there are potential risks to users’ privacy on the
Internet. Some individuals and organizations (often referred to as
“hackers”), employ technology that allows them to access, without
permission, information that is exchanged over the Web. Therefore, the
confidentiality of any communication or material transmitted or posted
to this or any other website over the Internet cannot be guaranteed.
OPT-OUT PROCEDURE
All emails you have opted-in to receive will include information on how
to be removed from receiving further communications. If you no longer
wish to receive the Wave2Wave communications you have subscribed to,
you can unsubscribe at any time by emailing us, or by contacting us via
mail at Wave2Wave, Attn: Marketing Department, Wave2Wave
Communications, 433 Hackensack Ave, Continental Plaza, 6th Floor,
Hackensack, NJ 07601
Please note, however, that as long as you remain an Wave2Wave customer
you will still receive individual communications from Wave2Wave in the
process of managing your account.
CORRECT / UPDATE YOUR INFORMATION
If you want to correct or update your contact information, simply
update via the Web, or by contacting us via mail at Wave2Wave, Attn:
Marketing Department, Wave2Wave Communications, 433 Hackensack Ave,
Continental Plaza, 6th Floor, Hackensack, NJ 07601
NOTIFICATION OF CHANGES TO THE PRIVACY POLICY
Wave2Wave may edit this policy from time-to-time. If we make any
substantial changes, we will notify you by posting a prominent
announcement in the privacy section of our website.
QUESTIONS
If you have any questions about this privacy statement, our company
policies and procedures or your experience with our site, you can
contact us at webmaster@wave2wave.com